Terms and Conditions

Terms and Conditions

This Standard Terms and Conditions for Sale Agreement (“Agreement”) contains the terms and conditions that apply to any purchase, receipt, delivery and/utilisation of products from Star Labs Online Limited or any of its subsidiaries (collectively, “Star Labs Online”). By accepting delivery of the product(s) purchased from Star Labs Systems and described on your invoice, you agree to be bound by and accept the following terms and conditions. Any attempt to alter, supplement or amend this document or to enter an order for a product(s) that is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and Star Labs Online. These terms and conditions are subject to change without prior written notice at any time, in Star Labs Online’s sole discretion.


“We”, “us” and/or “our” means Star Labs Online.“You” or “your” means the individual or entity named on the invoice.

Payment Terms, Orders, and Interest

Advertised prices are in Great British Pound’s and, unless otherwise noted, exclude shipping, handling and any taxes that may be imposed by the legal authority that governs the jurisdiction in which you reside. Terms of payment are within Star Labs Online’s sole discretion, and unless otherwise agreed to in writing by Star Labs Online, payment must be received by Star Labs Online before Star Labs Online’s acceptance of an order. Invoice amounts are due and payable within the period noted on the invoice, measured from the date of the invoice. Star Labs Online may invoice parts of an order separately. You agree to pay interest on all past-due sums at the highest rate allowed by law. Star Labs Online is not responsible for pricing, typographical or other errors in any offer by Star Labs Online and we reserve the unilateral right to cancel any orders resulting from such errors.

Tax and duties

Unless otherwise indicated on the face of the invoice, you are responsible for paying all taxes associated with your order.

Shipping, Title and Risk of Loss

Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Loss or damage that occurs during shipping by a carrier selected by Star Labs Online is Star Labs Online’s responsibility. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. Title to software remains with the licensor of the software. Your use of software is subject to license agreements applicable to the software. Shipping dates are only estimates. You must notify Star Labs Online of damaged or missing items from your order within three (3) working days after you receive your product.

Return Policy

You may return Star Labs branded products purchased directly from Star Labs Online in accordance with the Consumer Rights Regulations. Please keep in mind that, among other things, you: (a) must contact us directly within fourteen (14) days of receipt of the item before you attempt to return the product; (b) return the item within fourteen (14) days from the date you contacted us; (c) must return the product to us in its original packaging and condition; and (d) are responsible for risk of loss, shipping and handling fees for returning or exchanging the product. Additional fees may apply.

Limited Product Warranty for Domestic Customers and Disclaimer of Warranties

The limited product warranty is applicable to Star Labs Online branded products. There are no warranties for software, services or non Star Labs Online branded products, unless that which is provided by the original manufacturer. Star Labs Online makes no warranties, express or implied, except those stated in this section which take effect from the date of purchase. Any such warranty will be effective during the relevant period and Star Labs Online will be obligated to honour and any such warranty only upon receipt of payment in full for the item.

Limited Product Warranty for International Customers and Disclaimer of Warranties

The standard warranty stated in the above section applies to Star Labs Online-branded products shipped to a country outside of the United Kingdom, provided that customers outside of the United Kingdom are responsible for paying all charges incurred in shipping, importing/exporting, receiving replacement products and parts and for arranging and paying for the shipment of any defective part(s) back to Star Labs Online. All international customers are responsible for all customs duties, VAT and other associated taxes and charges. The warranty disclaimer in the above section also applies to international customers.

Limitation of liability

Star Labs Online does not accept liability beyond the remedies set forth herein, including any liability for products not being available for use, loss or corruption of data or provision of services and support.

Star Labs Online will not be liable for lost profits, loss of business or other consequential, special or indirect or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressed herein. You agree that for any liability related to the purchase of products, Star Labs Online is not liable for any amount of damages above the aggregate amount you paid for the purchase governed by this agreement.


All software is provided subject to the license agreement that is part of the package you receive from Star Labs Online. You agree to be bound by the license agreement once the package is opened or its seal is broken. Star Labs Online does not warrant any software under this agreement.


Star Labs Online continually upgrades and revises its products and service offerings. Star Labs Online may revise and discontinue products at any time without prior notice to customers. Star Labs Online will ship products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet are possible. Spare parts may be new or reconditioned. The quoted Star Labs Online SKU numbers for Star Labs Online-branded hardware products are of the quality specified by Star Labs Online on its website and conform in all material respects with the Star Labs Online product specification current on the date such products were shipped.

Applicable Law and Not for Resale

You agree and represent that you are buying the products governed by this Agreement for your own use and not for resale unless a prior reseller agreement has been accepted.


You acknowledge that the purchased goods licensed or sold under this Agreement, and the transaction contemplated by this Agreement, which may include technology and software, are subject to the customs and export control laws and regulations of the United Kingdom, and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and/or received. Further, under United Kingdom law, the goods shipped pursuant to this Agreement may not be sold, leased, or otherwise transferred to restricted countries or utilized by restricted end-users or an end-user engaged in activities related to weapons of mass destruction, including activities related to the design, development production or use of nuclear weapons, materials, facilities, missiles or the support of missile projects, chemical or biological weapons and vigilante or superhero related activities. You agree not to provide any written regulatory certifications or notifications on behalf of Star Labs Online. Star Labs Online has not tested product for use in high-risk activities including any life sustaining, chemical, or mission critical use. Star Labs Online will not have any liability for any damages arising from the use of the products in any high risk activity.


You will not register or use any Internet domain name that contains an Star Labs Online trademark or trade name (i.e., Star Labs Systems) in whole or in part or any other name that is confusingly similar thereto. The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom. If any term of this Agreement is found by a court of competent jurisdiction to be unenforceable, the enforceability of the remaining provisions shall not be affected or impaired.

Promotional Items

Any items included as part of a promotional offer can not be returned for any form of refund or credit. Item’s such as clothing can be returned for a different size if unused and you will be responsible for postage costs. In the event of a order cancellation, promotional items not returned or used will be charged at full retail price.


We do not store credit card details nor do we share customer financial information with any 3rd parties.

Finance Options

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

Pay in [14] days: The payment period is 14 days from shipment of the goods. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria and the Netherlands.

Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, United Kingdom, Germany, Sweden, Norway, Denmark and Finland.

The payment methods Pay in [14] days and Slice It are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.